Política de privacidade

Last updated: October 8, 2026

This Privacy Policy describes how FW Digital Business LLC, doing business as Valken Knives ("Valken", "we", "us"), collects, uses and shares your personal information when you visit valkenknives.com, make a purchase or otherwise communicate with us. Our store is hosted on Shopify.

Information we collect

Contact details: name, billing and shipping address, phone number and email.
Order and payment information: items purchased, order history and payment details (payments are processed by our payment providers; we do not store full card numbers).
Account information: username, password and preferences, if you create an account.
Communications: information you send us when contacting customer support.
Device and usage information: IP address, browser and device details, and how you interact with our site, collected through cookies and similar technologies.

How we use your information

To process and deliver your orders, handle returns and provide customer support.
To operate, secure and improve our store and prevent fraud.
To send order updates and, with your consent where required, marketing emails. You can unsubscribe at any time.
To show relevant advertising on other websites through our advertising partners.
To comply with legal obligations.

How we share your information

We share personal information with service providers that help us run the store (such as Shopify, payment processors, shipping carriers and fulfillment partners), with advertising and analytics partners, and when required by law. We do not sell your personal information for money. You can opt out of targeted advertising here.

Your rights

Depending on where you live (including the EU/EEA, the UK and certain US states), you may have the right to access, correct, delete or port your personal information, and to object to or restrict certain processing. To exercise these rights, email help@valkenknives.com. We will not discriminate against you for exercising your rights.

International transfers

Your information may be stored and processed outside your country of residence. Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Data retention and security

We keep personal information only as long as needed to provide our services, meet legal obligations and resolve disputes. We use reasonable safeguards, but no system is completely secure.